Summary
We only collect personal information that is necessary to respond to enquiries and provide care-related communication. Information submitted through the contact form is handled confidentially and only by authorised team members.
What we collect
- Contact details such as name, email and phone number
- General enquiry details and requested care type
- Consent confirmation for contact
What we do not request online
We ask users not to submit highly sensitive medical information through the website form. Sensitive details are discussed safely through appropriate care assessment channels.
Data retention and rights
Retention periods, legal bases, and data subject rights should be aligned with the organisation’s full privacy documentation and legal guidance.
Final legal wording and named data protection contacts should be reviewed and approved before go-live.
