How to raise a complaint
You can raise concerns by phone, email or in writing. Please include the date, service details and preferred contact method so we can investigate promptly.
Our response approach
- 1. Acknowledge receipt of the complaint.
- 2. Investigate with relevant records and staff input.
- 3. Provide a written outcome and actions.
- 4. Explain escalation routes where required.
Final timelines, named contacts and external escalation details should be inserted from the organisation’s approved complaints policy before publication.
