Personal Care
Respectful support with washing, dressing, continence care and daily routines.
Learn more
Trusted Domiciliary Care
Compassionate, CQC-rated home care across London
Personal care, companionship, complex care and end-of-life support delivered by trained carers, helping you or your loved one live safely and independently at home.
- CQC Rated Good
- Personal care support
- Complex care capability
- Compassionate trained carers
- London-based care provider
Welcome to Hatszz Prestige Care
Safe, compassionate support that feels personal and dependable
We provide high-quality domiciliary care for adults and families who want trusted support at home. Every care plan is person-centred, shaped by individual routines and delivered by trained carers who value dignity, kindness and clear communication.
Services Overview
View all services
Companionship
Warm social support that helps reduce loneliness and protects emotional wellbeing.
Learn more
Domestic Support
Practical help with light household tasks, meals and keeping home spaces safe.
Learn more
Medication Support
Medication prompting and support delivered by trained staff and documented clearly.
Learn more
Dementia Care
Structured, person-centred care designed to support routines, reassurance and dignity.
Learn more
End-of-Life Care
Sensitive support that helps individuals and families feel safe, listened to and respected.
Learn more
Complex Care
Enhanced home support for clients with higher dependency needs, subject to assessment.
Learn more
Respite Care
Short-term care that allows family carers to rest with confidence and continuity.
Learn moreComplex Care
Enhanced home support for higher dependency needs
Our complex care service can include support with routines such as PEG feeding, stoma and catheter care, tracheostomy support, suctioning and medication support. Care is always provided subject to assessment, staff training, delegated clinical tasks and regulatory scope.
Explore complex care support- PEG feeding
- Stoma care
- Catheter care
- Tracheostomy support
- Suctioning
- Medication support
Why Families Choose Us
We combine compassion with strong care governance so that families can feel reassured about safety, consistency and communication.
Person-centred care plans
Every package is built around individual preferences, routines, risks and outcomes.
Trained and supervised carers
Our staff receive induction, role-specific training, supervision and competency checks.
Respect, dignity and independence
We focus on helping people stay in control of daily life with confidence at home.
Family communication
Where consent is in place, we keep families informed and involved in meaningful updates.
Quality monitoring
Care delivery is reviewed through spot checks, feedback, incident learning and audits.
Safeguarding awareness
All colleagues are trained to recognise, report and respond to safeguarding concerns.
Our Care Process
A clear, supportive process from first conversation through to ongoing review.
Step 1
Initial enquiry
Contact us by phone or form and we will arrange a suitable time to speak.
Step 2
Free care discussion
We listen to your priorities and explain the types of support that may be appropriate.
Step 3
Needs assessment
A structured assessment considers practical, wellbeing and risk-related needs at home.
Step 4
Personalised care plan
Your draft care plan outlines outcomes, visit structure, preferences and review points.
Step 5
Carer matching
We match carers based on skills, availability, communication style and compatibility.
Step 6
Ongoing review
We review care regularly and adjust support as needs change over time.
Client Reviews
Genuine feedback featured on the original Hatszz Prestige Care review pages.
Website testimonial (Google Review)
Hatszz is the best
“My grandma has dementia and other physical difficulties therefore has been receiving home care since 2009. They show true care and compassion to my grandma and give her the time that she needs in order to meet her needs. I would recommend Hatszz Prestige care to anyone needing care for their loved ones.”
Sadiqah Maljee
View sourceWebsite testimonial (Google Review)
Ruby was amazing
“When my mum came back from a nursing home for palliative care, we were worried about the level of care we would get. Together with her team they have been wonderful with mum. I would absolutely recommend them to anyone in a similar situation.”
Camilla Beckman
View sourceTrustpilot review
Aster was a very nice and diligent
“Aster was a very nice and diligent person to work with. She did her job properly and was quite empathetic as well. I would definitely recommend her to any organisation.”
Moses oladapo
View sourceTrustpilot review
Exceptional care from Junaid
“Junaid provided exceptional care for our beloved father. He is very knowledgeable and treated our father and the rest of our family with so much respect and kindness. Nothing was too much trouble, he consistently went above and beyond.”
Trustpilot review
Amazing carers
“Murude, Sarah, Mel, Emma and Edyta are taking such good care of my Polish speaking grandmother and she absolutely adores her carers. They are really helpful, kind, clean and hard working. Thank you so much for helping our family.”
Amanda Suwala
View sourceFrequently Asked Questions
Answers to common questions families and referral partners ask.
We are a London-based provider. Final coverage depends on postcode, visit times and staffing availability. Please contact us for current coverage information.
Start times vary according to urgency, assessment outcome and carer availability. We always aim to begin support as quickly and safely as possible.
Yes. Personal care can include support with washing, dressing, continence care and mobility, delivered with privacy, respect and dignity.
Yes, where appropriate. Complex support is always subject to assessment, care planning, staff training and regulatory scope.
Absolutely. Care plans are reviewed regularly and can be adjusted as health, routines or family circumstances change.
We match carers using skills, training profile, communication style and compatibility with the client’s preferences.
Call us on 07980 199191 or use the contact form. We will arrange a confidential care discussion and next steps.
Speak to us about care for yourself or a loved one.
Contact our team for a confidential discussion. We will listen carefully, explain your options clearly and guide you through the next steps with compassion.
